Shoplifting has seen an increase, a trend that is particularly concerning for those in retail—especially in grocery, hardware, and pharmacy sectors. So how can retailers tackle this while maintaining a positive customer experience?
🔎 Better Understanding New Forms of Theft
Shoplifting is no longer just carried out by individuals acting alone. Today, we’re seeing:
- Organised group thefts,
- Discreet and quick behaviour,
- Tactics that exploit the blind spots of traditional cameras.
These new methods make detection harder and call for smarter surveillance tools .
🤖 Technology at the Service of Security
To combat this trend, many stores are turning to artificial intelligence. Behavioural detection systems now enable retailers to:
- Identify suspicious gestures in real time,
- Alert staff before a theft takes place,
- Reduce pressure on security personnel by automating surveillance.
Solutions like Oxania , specialists in AI-assisted detection of suspicious gestures, offer an innovative approach: they complement your existing systems without adding friction to the customer environment. The AI spots suspicious gestures with high accuracy, without facial analysis or privacy intrusion .
🏢 Maintaining a Positive Customer Experience
Security shouldn’t compromise customer comfort or welcome. Modern solutions allow for both protection and peace of mind in store. By identifying suspicious behaviour rather than targeting individuals, AI-driven systems minimise unnecessary interventions and errors in judgment.
✅ A Winning Strategy for Retailers
Adopting smart detection technology allows you to:
- Reduce losses linked to theft,
- Optimise staff resources in-store,
- Reassure staff and customers ,
- Strengthen the image of your business as modern and responsible.
🚀 Conclusion: Innovate to Protect Better
With shoplifting on the rise, technological innovation stands out as a key lever. By leveraging artificial intelligence, retailers can not only protect their bottom line , but also offer a safer and smoother shopping experience.
