Shoplifting has been on the rise. This trend is especially concerning for those in the retail sector, particularly in food, hardware, and pharmacy. So, how can retailers respond to this trend while still maintaining a positive customer experience?
🔎 Better Understanding New Forms of Theft
Shoplifting is no longer just carried out by isolated individuals. Today we can see:
- Thefts organised by groups,
- Discreet and fast behaviour,
- Strategies adapted to blind spots in traditional camera systems.
These new methods make detection more difficult and require smarter surveillance tools .
🤖 Technology Serving Security
To counter this trend, many retailers are turning to artificial intelligence. Behavioural detection systems now allow you to:
- Identify suspicious gestures in real time,
- Alert staff before a theft takes place,
- Reduce pressure on security personnel by automating surveillance.
Solutions like Oxania , a specialist in AI-assisted suspicious gesture detection, offer an innovative approach: they complement existing security without impacting the customer environment. The AI detects suspicious gestures with great accuracy, without facial analysis or infringing on privacy .
🏢 Maintaining a Positive Customer Experience
Security should not compromise customer service or comfort. Modern solutions make it possible to combine protection and peace of mind in-store. By identifying suspicious behaviour rather than individuals, AI-based systems minimise unnecessary interventions and errors in judgement.
✅ A Winning Strategy for Retailers
Implementing intelligent detection technology enables you to:
- Reduce losses due to theft,
- Optimise staffing in-store,
- Reassure staff and customers ,
- Strengthen a modern and responsible retail image.
🚀 Conclusion: Innovate to Protect Better
With shoplifting on the rise, technological innovation is proving to be an essential lever. By embracing artificial intelligence, retailers can not only protect their revenue , but also provide a safer and smoother shopping experience.
