Shrinkage is a critical issue for retailers today, directly impacting their profitability and operational efficiency. With advancements in intelligent detection, stores now have precise and actionable data, transforming security into a genuine performance driver.
Among these solutions, Key Performance Indicators (KPIs) play a central role. They enable detailed analysis of activity, detection of anomalies, and optimisation of resource allocation.
When used effectively, KPIs – such as the number of alerts per day, per hour, or per camera, global alert maps, heatmaps, and reaction times – offer a clear view of vulnerabilities and actionable levers to effectively reduce shrinkage, while preserving the customer experience.
📈 Dynamic Alert Tracking: By Day and By Hour
Tracking the number of alerts generated each day and their hourly distribution provides security teams with a detailed understanding of the store's internal dynamics. A peak in alerts at the end of the day or during certain hourly slots can signal increased vulnerability linked to reduced vigilance or higher foot traffic.
By analysing this data, managers can adjust their strategies: reinforce physical presence at critical times, optimise staff rotation, or reorganise teams to cover sensitive periods. Observation over several weeks also allows for the detection of recurring trends, anticipation of activity peaks, and planning of human resources accordingly.
Thus, the KPI for alerts per day and per hour becomes a true strategic tool, driving continuous improvement in shrinkage prevention.
📷 Performance Analysis by Camera
Cameras play a crucial role in any surveillance system, but not all areas of a store present the same level of risk. This is where suspicious gesture analysis by Oxania comes in.
By identifying the cameras generating the most useful alerts, security managers can quickly pinpoint priority areas for surveillance. A camera showing a high number of alerts may indicate a sector prone to theft attempts, an area with poor visibility for staff, or even a flaw in the store's layout.
Conversely, a complete absence of alerts can also reveal a blind spot in the camera network's coverage. Thanks to this analysis, managers can reposition certain equipment, add additional cameras, or reinforce human resources in strategic locations, all while optimising existing investments.
🛒 Global Alert Map: An Intelligent Overview
The global alert map is a true aid for in-store security management. By overlaying alert points on a detailed map of the establishment, managers gain an immediate overview.
This visual representation allows for the identification of 'red zones' requiring increased vigilance, but also for understanding the dynamics of suspicious gestures associated with shoplifting. A concentration of alerts near an exit, a sensitive aisle, or an area of low visibility can lead to rethinking the store's layout, repositioning staff, or adjusting certain procedures.
The global map also facilitates internal communication, making information clear, visual, and accessible to everyone. Thanks to this incident heatmap, decisions become faster, more collaborative, and more effective, reducing shrinkage and enhancing the fluidity of daily operations.
🔥 Heatmap: Visualise Activity to Better Anticipate
The hot zone heatmap is a valuable tool for further refining the strategy to combat shrinkage. It provides a visualisation of areas where activity is most intense, based on movements detected by cameras and generated alerts.
This type of analysis goes beyond simple incident processing to anticipate risks: for example, by observing that an area is particularly frequented but poorly monitored, it becomes possible to reinforce human or technological presence there. Similarly, overly isolated areas can be rethought with a new layout to limit opportunities for theft.
The use of heatmaps thus helps to build a safer, smoother, and more pleasant retail environment for customers, aligning commercial objectives with security requirements.
⏱️ Reaction Time and Team Rationalisation
The reaction time to alerts is a fundamental indicator for measuring the operational efficiency of security teams. A short response time not only means better protection against incidents, but also a reassuring presence for customers and a general sense of security in the store.
By precisely tracking these times, it's possible to identify bottlenecks in the communication chain or deficiencies in task distribution. Furthermore, by analysing average reaction times, managers can rationalise staff distribution: avoid redundancies, better cover peak hours, and allocate resources more strategically.
This also allows for cost optimisation without compromising the quality of the system, by investing where the need is real, while boosting the motivation and involvement of on-the-ground teams.
🚀 Oxania: A Trusted Ally for Intelligent Security
In this demanding environment, partnering with an innovative provider is more essential than ever. Thanks to its AI-based intelligent detection solutions, Oxania enables retailers to transform security management into a true driver of overall performance.
By leveraging clear, visual, and directly operations-connected KPIs, Oxania helps retailers prevent incidents, optimise their teams, and improve the customer experience. Our approach is part of a continuous improvement dynamic, with tools designed to be simple to use, while offering in-depth analysis.
By choosing Oxania, retailers strengthen their operational efficiency, limit shrinkage, and lay the foundations for sustainable and controlled growth.
