Shrinkage is a critical issue for retailers today, directly impacting their profitability and operational efficiency. With advancements in intelligent detection, stores now have precise and actionable data, transforming security into a genuine performance driver.
Among these solutions, Key Performance Indicators (KPIs) play a central role. They enable detailed activity analysis, anomaly detection, and optimised resource allocation.
When used effectively, KPIs — such as the number of alerts per day, per hour, or per camera, global alert plans, heatmaps, and reaction times — offer a clear view of vulnerabilities and action levers to effectively reduce shrinkage, all while preserving the customer experience.
📈 Dynamic Alert Monitoring: By Day and By Hour
Monitoring the number of alerts generated each day and their hourly distribution provides security teams with a detailed understanding of internal store dynamics. A peak in alerts at the end of the day or during specific time slots can signal increased vulnerability due to reduced vigilance or higher foot traffic.
By analysing this data, managers can adjust their strategies: reinforce physical presence during critical times, optimise agent rotation, or reorganise teams to cover sensitive periods. Observing over several weeks also allows for the detection of recurring trends, anticipation of activity peaks, and planning of human resources accordingly.
Thus, the KPI of alerts per day and per hour becomes a true strategic tool, driving continuous improvement in shrinkage prevention.
📷 Camera Performance Analysis
Cameras play a crucial role in any surveillance system, but not all areas of a store present the same level of risk. This is where the analysis of suspicious gestures by Oxania comes in.
By identifying the cameras generating the most useful alerts, security managers can quickly pinpoint priority areas for surveillance. A camera showing a high number of alerts can signal a sector prone to theft attempts, an area with poor visibility for staff, or a flaw in the store layout.
Conversely, a complete absence of alerts can also reveal a blind spot in the camera network coverage. Thanks to this analysis, managers can reposition certain equipment, add additional cameras, or reinforce human resources in strategic locations, all while optimising existing investments.
🛒 Global Alert Plan: An Intelligent Overview
The global alert plan is a real aid for in-store security management. By overlaying alert points on a detailed map of the establishment, managers get an immediate overview.
This visual representation allows for the identification of red zones requiring increased vigilance, but also helps understand the dynamics of suspicious gestures associated with shoplifting. A concentration of alerts near an exit, a sensitive aisle, or an area of low visibility can lead to reviewing the store layout, repositioning staff, or adjusting certain procedures.
The global plan also facilitates internal communication, making information clear, visual, and accessible to everyone. Thanks to this incident heatmap, decisions become faster, more collaborative, and more effective, reducing shrinkage and enhancing the fluidity of daily operations.
🔥 Heatmap: Visualising Activity for Better Anticipation
The hotspot heatmap is a valuable tool for further refining the strategy to combat shrinkage. It provides a visualisation of areas where activity is most intense, based on movements detected by cameras and generated alerts.
This type of analysis allows going beyond simple incident processing to anticipate risks: for example, by noting that an area is particularly frequented but poorly monitored, it becomes possible to reinforce human or technological presence there. Similarly, overly isolated areas can be rethought with a new layout to limit theft opportunities.
The use of heatmaps thus contributes to building a safer, smoother, and more pleasant retail environment for customers, aligning commercial objectives with security requirements.
⏱️ Reaction Time and Team Rationalisation
The reaction time to alerts is a fundamental indicator for measuring the operational efficiency of security teams. A short response time not only means better protection against incidents but also a reassuring presence for customers and a general climate of security in the store.
By precisely tracking these times, it's possible to identify bottlenecks in the communication chain or deficiencies in task distribution. Furthermore, by analysing average reaction times, managers can rationalise agent deployment: avoid redundancies, better cover peak hours, and allocate resources more strategically.
This also allows for cost optimisation without compromising the quality of the system, by investing where the need is real, while strengthening the motivation and involvement of on-the-ground teams.
🚀 Oxania: A Trusted Ally for Intelligent Security
In this demanding environment, partnering with an innovative solution is more essential than ever. Thanks to its AI-based intelligent detection solutions, Oxania enables retailers to transform security management into a true lever for overall performance.
By leveraging clear, visual KPIs directly connected to operations, Oxania helps retailers prevent incidents, optimise their teams, and enhance the customer experience. Our approach is part of a continuous improvement dynamic, with tools designed to be simple to use while offering in-depth analysis.
By choosing Oxania, retailers strengthen their operational efficiency, limit shrinkage, and lay the groundwork for sustainable and controlled growth.
