Unknown shrinkage has become a critical issue for retailers today, directly affecting their profitability and operational efficiency. Thanks to advances in smart detection, stores now have precise, actionable data, turning security into a real performance driver.
Among these solutions, key performance indicators (KPIs) play a central role. They make it possible to analyze activity in detail, detect anomalies, and optimize resource allocation.
Used effectively, KPIs — such as the number of alerts per day, per hour, or per camera, global alert plans, heatmaps, and reaction times — provide a clear view of vulnerabilities and action levers to effectively reduce unknown shrinkage, while preserving the customer experience.
📈 Dynamic Alert Tracking: by Day and by Hour
Tracking the number of alerts generated each day and their hourly distribution gives security teams a detailed understanding of the store’s internal dynamics. A spike in alerts at the end of the day or during certain time slots may indicate increased vulnerability due to reduced vigilance or higher traffic.
By analyzing this data, managers can adjust their strategies: strengthen on-site presence at critical times, optimize staff rotation, or reorganize teams to cover sensitive periods. Observing these patterns over several weeks also makes it possible to detect recurring trends, anticipate activity spikes, and better plan human resources.
Thus, the KPI for alerts by day and by hour becomes a true strategic tool, driving continuous improvement in unknown shrinkage prevention.
📷 Camera Performance Analysis
Cameras play a crucial role in any surveillance setup, but not all areas of a store present the same level of risk. This is where the analysis of suspicious gestures by Oxania comes in.
By identifying the cameras generating the most relevant alerts, security managers can quickly spot the zones that require priority attention. A camera with a high number of alerts may highlight an area prone to theft attempts, a zone with poor visibility for teams, or even a flaw in the store layout.
Conversely, a complete lack of alerts may indicate a blind spot in the camera network’s coverage. Thanks to this analysis, managers can reposition certain equipment, add extra cameras, or increase human resources in strategic locations, all while optimizing existing investments.
🛒 Global Alert Map: An Intelligent Overview
The global alert map is a real asset for managing in-store security. By overlaying alert points on a detailed map of the establishment, managers have an instant overview.
This visual representation helps identify red zones that need increased vigilance, as well as understand the dynamics of suspicious gestures associated with shoplifting. A cluster of alerts near an exit, a sensitive aisle, or a low-visibility area may lead to rethinking the store’s layout, repositioning staff, or adjusting certain procedures.
The global map also facilitates internal communication by making information clear, visual, and accessible to everyone. With this heatmap of incidents, decisions become quicker, more collaborative, and more effective, reducing shrinkage and streamlining daily operations.
🔥 Heatmap: Visualize Activity to Better Anticipate
The hot zone heatmap is a valuable tool to further refine the strategy against unknown shrinkage. It provides a visualization of the most active areas, based on movements detected by cameras and generated alerts.
This type of analysis goes beyond incident management to risk anticipation: for example, by noticing that an area is particularly busy but not well monitored, it becomes possible to reinforce human or technological presence there. Likewise, overly isolated areas can be redesigned to limit theft opportunities.
Leveraging heatmaps therefore helps create a safer, smoother, and more enjoyable retail environment for customers, aligning business goals with security requirements.
⏱️ Reaction Time and Team Streamlining
The reaction time to alerts is a fundamental indicator for measuring the operational efficiency of security teams. A short response time not only means better protection against incidents, but also provides reassurance for customers and a general sense of safety in the store.
By precisely tracking these times, it’s possible to identify bottlenecks in the communication chain or weaknesses in task distribution. Furthermore, by analyzing average reaction times, managers can streamline staff allocation: avoid redundancies, better cover peak hours, and assign resources more strategically.
This also enables cost optimization without compromising quality, by investing where the need is real, while boosting motivation and engagement of frontline teams.
🚀 Oxania: A Trusted Partner for Intelligent Security
In this demanding environment, calling on an innovative partner is more essential than ever. Thanks to its AI-based smart detection solutions, Oxania enables retailers to turn security management into a true driver of overall performance.
By leveraging clear, visual KPIs directly connected to operations, Oxania helps retailers prevent incidents, optimize teams, and improve the customer experience. Our approach is part of a continuous improvement drive, with tools designed to be simple to use yet provide deep analysis.
By choosing Oxania, retailers strengthen their operational efficiency, limit unknown shrinkage, and lay the foundations for sustainable, well-controlled growth.
