Unknown shrinkage has become a critical issue for retailers today, directly affecting their profitability and operational efficiency. Thanks to advancements in intelligent detection, stores now have access to precise, actionable data, turning security into a genuine driver of performance.
Among these solutions, Key Performance Indicators (KPIs) play a central role. They enable detailed analysis of activity, detection of anomalies, and optimisation of resource allocation.
When used well, KPIs—such as the number of alerts per day, per hour, or per camera, global alert plans, heatmaps and response times—offer clear insight into vulnerabilities and levers for action to effectively reduce unknown shrinkage, while maintaining the customer experience.
📈 Dynamic Alert Tracking: by Day and by Hour
Monitoring the number of alerts generated each day and their hourly distribution gives security teams a detailed understanding of in-store dynamics. A spike in alerts at the end of the day or during certain periods may indicate increased vulnerability due to lower vigilance or higher traffic.
By analysing this data, managers can adjust their strategies: boost staff presence at critical times, optimise staff rotation, or reorganise teams to cover sensitive periods. Tracking these KPIs over several weeks also helps detect recurring trends, anticipate peaks in activity, and plan staffing accordingly.
The alerts per day and per hour KPI thus becomes a genuine strategic tool, driving continual improvement in shrinkage prevention.
📷 Camera-by-Camera Performance Analysis
Cameras play a crucial role in any surveillance setup, but not all areas of a store pose the same risk level. This is where the analysis of suspicious gestures by Oxania comes in.
By identifying which cameras generate the most useful alerts, security managers can quickly pinpoint priority zones for monitoring. A camera showing a high number of alerts may flag an area prone to theft attempts, a spot with poor visibility for staff, or a weak point in store layout.
Conversely, a complete lack of alerts may also reveal a blind spot within the camera network. With this analysis, managers can reposition certain devices, add extra cameras, or boost staffing in strategic locations—all while making the most of existing investments.
🛒 Global Alert Map: A Smart Overview
The global alert map is an invaluable asset for managing in-store security. By overlaying alert points on a detailed site map, managers gain an instant overall view.
This visual representation helps spot high-risk zones needing extra attention as well as understand the patterns of suspicious gestures associated with shoplifting. A cluster of alerts near an exit, a sensitive aisle, or a low-visibility spot may require a rethink of store layout, staff placement or process tweaks.
The global alert map also makes internal communication easier by making information clear, visual and accessible for everyone. Thanks to this heatmap of incidents, decisions are made faster, more collaboratively, and more effectively, reducing shrinkage and streamlining daily operations.
🔥 Heatmap: Visualising Activity to Stay on the Front Foot
The heatmap of hot zones is a valuable tool for refining shrinkage reduction strategies even further. It provides a visual snapshot of where activity is most intense, based on movements detected by cameras and generated alerts.
This kind of analysis lets you move beyond just responding to incidents and start anticipating risks. For example, if a zone is found to be busy but lightly monitored, staff or technology can be deployed there. Likewise, overly isolated areas can be reworked through new layouts to limit theft opportunities.
Using heatmaps thus helps build a sales environment that’s safer, smoother and more enjoyable for customers—aligning commercial goals with security needs.
⏱️ Response Times and Team Streamlining
The response time to alerts is a fundamental measure of security team operational effectiveness. A short response time not only means better protection from incidents, but also offers shoppers reassurance and an overall sense of safety in store.
By closely tracking these times, it’s possible to identify blockages in the communication chain or shortcomings in task allocation. Analysing average response times also enables managers to make staffing more efficient: avoid overlaps, cover peak periods better, and deploy resources more strategically.
This not only optimises costs without sacrificing system quality, but also focuses investment where it’s actually needed, boosting motivation and engagement for team members on the ground.
🚀 Oxania: Your Trusted Partner for Smart Security
In this demanding environment, partnering with an innovative provider is more crucial than ever. Thanks to its AI-powered intelligent detection solutions, Oxania enables retailers to transform security management into a global performance driver.
By leveraging clear, visual KPIs directly linked to store operations, Oxania helps retail networks prevent incidents, optimise teams, and elevate customer experience. Our approach is driven by continual improvement, with tools designed to be user-friendly while offering deep insights.
By choosing Oxania, stores improve operational efficiency, limit unknown shrinkage, and lay the foundations for sustainable, tightly controlled growth.
