Unknown loss is now a critical challenge for retailers, directly impacting their profitability and operational efficiency. Thanks to advances in intelligent detection, stores now have accurate, actionable data, turning security into a true driver of performance.
Among these solutions, key performance indicators (KPIs) play a central role. They allow detailed activity analysis, anomaly detection, and resource allocation optimization.
When used effectively, KPIs — such as the number of alerts per day, per hour or per camera, global alert plans, heatmaps, and response times — offer a clear view of vulnerabilities and levers for action to efficiently reduce unknown loss, while preserving the customer experience.
📈 Dynamic Alert Tracking: by Day and by Hour
Tracking the number of alerts generated each day and their hourly distribution gives security teams a fine understanding of a store’s internal dynamics. A spike in alerts at the end of the day or during certain time slots can indicate increased vulnerability linked to decreased vigilance or heavier footfall.
By analyzing this data, managers can adjust their strategies: increase physical presence at critical times, optimize staff shifts, or reorganize teams to cover sensitive periods. Observation over several weeks also helps detect recurring trends, anticipate activity peaks, and plan human resources accordingly.
Thus, the KPI of alerts by day and hour becomes a true strategic tool, driving continuous improvement in unknown loss prevention.
📷 Performance Analysis by Camera
Cameras play a crucial role in any surveillance system, but not all areas of a store carry the same level of risk. This is where the analysis of suspicious gestures by Oxania comes in.
By identifying which cameras generate the most relevant alerts, security managers can quickly spot the areas needing priority monitoring. A camera showing a high number of alerts may signal a sector prone to theft attempts, an area with poor visibility for staff, or a flaw in the store layout.
Conversely, a total absence of alerts may also reveal a blind spot in the camera network's coverage. Thanks to this analysis, managers can reposition some equipment, add extra cameras, or increase staff presence at strategic points while optimizing existing investments.
🛒 Global Alert Map: A Smart Overview
The global alert map is a valuable asset for in-store security management. By overlaying alert locations on a detailed map of the premises, managers get an instant overview.
This visual representation helps identify red zones requiring increased vigilance, but also to understand the dynamics of suspicious gestures linked to shoplifting. A concentration of alerts near an exit, a sensitive aisle, or a low-visibility area may lead to reviewing the store layout, repositioning staff, or adjusting certain procedures.
The global alert map also facilitates internal communication, making information clear, visual, and accessible to everyone. Thanks to this heatmap of incidents, decisions become faster, more collaborative, and more effective, reducing shrink and strengthening the fluidity of daily operations.
🔥 Heatmap: Visualize Activity to Better Anticipate
The hotzone heatmap is a valuable tool for further refining anti-shrink strategies. It offers a visualization of the areas where activity is most intense, based on movements detected by the cameras and generated alerts.
This type of analysis goes beyond mere incident handling to anticipate risks: for instance, realizing that a zone is particularly busy but poorly monitored makes it possible to increase human or technological presence there. Likewise, overly isolated spots can be redesigned to limit theft opportunities.
Leveraging heatmaps thus helps build a safer, smoother, and more pleasant retail environment for customers, by aligning business goals with security requirements.
⏱️ Response Time and Team Streamlining
The response time to alerts is a fundamental indicator for measuring the operational effectiveness of security teams. A short response time means not only better protection against incidents, but also a reassuring presence for customers and an overall climate of safety in the store.
By accurately monitoring these times, it's possible to identify bottlenecks in the communication chain or shortcomings in task allocation. Moreover, by analyzing average response times, managers can streamline agent deployment: avoid redundancies, better cover peak hours, and allocate resources more strategically.
This also allows cost optimization without sacrificing system quality, investing where the need is real, while boosting motivation and team engagement in the field.
🚀 Oxania: A Trusted Ally for Intelligent Security
In this demanding environment, partnering with an innovative provider is more crucial than ever. Thanks to its AI-powered intelligent detection solutions, Oxania enables retailers to turn security management into a real driver of overall performance.
By using clear, visual KPIs directly tied to operations, Oxania helps brands prevent incidents, optimize their teams, and improve the customer experience. Our approach is part of a continuous improvement dynamic, with tools designed to be user-friendly while providing in-depth analysis.
By choosing Oxania, retailers strengthen their operational efficiency, limit unknown loss, and lay the foundations for sustainable, controlled growth.
