Unknown shrinkage is now a critical issue for retailers, directly impacting their profitability and operational efficiency. Thanks to advancements in intelligent detection, stores now have access to precise, actionable data, transforming security into a true performance lever.
Among these solutions, key performance indicators (KPIs) play a central role. They enable detailed activity analysis, anomaly detection, and resource allocation optimization.
When used properly, KPIs — such as the number of alerts per day, per hour, or per camera, overall alert maps, heatmaps, and reaction times — provide clear insight into vulnerabilities and action levers to effectively reduce unknown shrinkage, while preserving the customer experience.
📈 Dynamic Alert Tracking: By Day and By Hour
Tracking the number of alerts generated each day and their hourly distribution gives security teams in-depth understanding of in-store dynamics. A spike in alerts at the end of the day or during certain time slots may indicate increased vulnerability due to decreased vigilance or higher foot traffic.
By analyzing this data, managers can adjust their strategies: reinforce physical presence at critical times, optimize staff rotation, or reorganize teams to cover sensitive periods. Observing these trends over weeks also allows the identification of recurrent patterns, anticipation of activity spikes, and better human resource planning.
Thus, the alert per day and per hour KPI becomes a genuine strategic tool, driving continuous improvement in preventing unknown shrinkage.
📷 Camera Performance Analysis
Cameras play a crucial role in any surveillance system, but not all areas of a store carry the same level of risk. This is where suspicious gesture detection by Oxania comes into play.
By identifying the cameras generating the most relevant alerts, security managers can quickly pinpoint high-priority surveillance zones. A camera with a high number of alerts may indicate an area prone to theft attempts, poor visibility for teams, or even a flaw in store layout.
Conversely, a total absence of alerts can also reveal a blind spot in camera coverage. Through this analysis, managers can reposition certain devices, add additional cameras, or reinforce manpower at strategic points, while optimizing existing investments.
🛒 Global Alert Map: An Intelligent Overview
The global alert map is a valuable tool for in-store security management. By overlaying alert points on a detailed map of the location, managers gain immediate global visibility.
This visual representation makes it possible to identify red zones that require increased vigilance, as well as understand the dynamics of suspicious gestures associated with shoplifting. A concentration of alerts near an exit, a sensitive aisle, or a low-visibility area may lead to revisiting the store layout, repositioning staff, or adjusting certain procedures.
The global map also facilitates internal communication by making information clear, visual, and accessible to everyone. Thanks to this incident heatmap, decisions become faster, more collaborative, and more effective, reducing shrinkage and improving the fluidity of daily operations.
🔥 Heatmap: Visualizing Activity to Better Anticipate
The heatmap of hot zones is a valuable tool for further refining shrinkage prevention strategies. It offers a visualization of the areas where activity is most intense, based on movements detected by cameras and generated alerts.
This type of analysis goes beyond simply dealing with incidents to actually anticipating risks: for instance, noticing that an area is highly frequented but poorly monitored makes it possible to reinforce human or technological presence there. Similarly, areas that are too isolated can be redesigned through new layouts to limit theft opportunities.
Using heatmaps thus helps to build a safer, smoother, and more pleasant sales environment for customers, aligning business goals with security requirements.
⏱️ Reaction Time and Team Rationalization
The reaction time to alerts is a fundamental indicator for measuring the operational effectiveness of security teams. A short response time not only ensures better protection from incidents, but also reassures customers and fosters a general sense of safety in the store.
By precisely tracking these times, it is possible to identify bottlenecks in the communication chain or weaknesses in task allocation. Moreover, by analyzing average reaction times, managers can rationalize the deployment of agents: avoiding redundancies, better covering periods of high footfall, and allocating resources more strategically.
This also enables cost optimization without compromising the quality of the system, investing where genuine need exists, while boosting motivation and engagement of on-site teams.
🚀 Oxania: A Trusted Partner for Smart Security
In such a demanding environment, working with an innovative partner is more essential than ever. Thanks to its intelligent AI-powered detection solutions, Oxania enables retailers to turn security management into a real driver of overall performance.
By leveraging clear, visual KPIs directly linked to operations, Oxania helps retailers prevent incidents, optimize their teams, and enhance customer experience. Our approach is based on continuous improvement, with tools designed for ease of use, yet offering in-depth analysis.
By choosing Oxania, retailers boost their operational efficiency, limit unknown shrinkage, and lay the foundations for sustainable, controlled growth.
