Shrinkage currently represents a critical challenge for retailers, directly impacting their profitability and operational efficiency. With advancements in intelligent detection, stores now have precise and actionable data, transforming security into a true performance lever.
Among these solutions, Key Performance Indicators (KPIs) play a central role. They enable detailed analysis of activity, detection of anomalies, and optimization of resource allocation.
When used effectively, KPIs — such as the number of alerts per day, per hour, or per camera, global alert plans, heatmaps, and reaction times — provide a clear vision of vulnerabilities and levers for action to effectively reduce shrinkage, while preserving the customer experience.
📈 Dynamic Alert Monitoring: By Day and By Hour
Monitoring the number of alerts generated each day and their hourly distribution provides security teams with a detailed understanding of internal store dynamics. A peak in alerts at the end of the day or during certain time slots can signal increased vulnerability related to reduced vigilance or higher foot traffic.
By analyzing this data, managers can adjust their strategies: reinforce physical presence at critical moments, optimize agent rotation, or reorganize teams to cover sensitive periods. Observation over several weeks also allows for the detection of recurring trends, anticipation of activity peaks, and planning of human resources accordingly.
Thus, the daily and hourly alert KPI becomes a true strategic tool, driving continuous improvement in shrinkage prevention.
📷 Camera Performance Analysis
Cameras play a crucial role in any surveillance system, but not all areas of a store present the same level of risk. This is where the analysis of suspicious gestures by Oxania comes in.
By identifying the cameras generating the most useful alerts, security managers can quickly pinpoint priority areas for surveillance. A camera showing a high number of alerts can signal a sector prone to theft attempts, an area with poor visibility for teams, or a flaw in the store's layout.
Conversely, a total absence of alerts can also reveal a blind spot in the camera network's coverage. Thanks to this analysis, managers can reposition certain equipment, add additional cameras, or reinforce human resources in strategic locations, while optimizing existing investments.
🛒 Global Alert Plan: An Intelligent Overview
The global alert plan is a real aid for in-store security management. By overlaying alert points on a detailed map of the establishment, managers gain an immediate overview.
This visual representation helps identify "red zones" requiring increased vigilance, but also to understand the dynamics of suspicious gestures associated with shoplifting. A concentration of alerts near an exit, a sensitive aisle, or a low-visibility area can lead to rethinking the store layout, repositioning staff, or adjusting certain procedures.
The global plan also facilitates internal communication, making information clear, visual, and accessible to all. Thanks to this incident heatmap, decisions become faster, more collaborative, and more effective, reducing shrinkage and enhancing the fluidity of daily operations.
🔥 Heatmap: Visualize Activity to Better Anticipate
The heatmap of hot zones is a valuable tool for further refining the strategy to combat unknown shrinkage. It provides a visualization of areas where activity is most intense, based on movements detected by cameras and generated alerts.
This type of analysis allows going beyond simple incident processing to anticipate risks: for example, by observing that an area is particularly frequented but poorly monitored, it becomes possible to reinforce human or technological presence there. Similarly, areas that are too isolated can be rethought with a new layout to limit opportunities for theft.
The use of heatmaps thus contributes to building a safer, more fluid, and more pleasant retail environment for customers, by aligning commercial objectives with security requirements.
⏱️ Reaction Time and Team Rationalization
The reaction time to alerts is a fundamental indicator for measuring the operational efficiency of security teams. A short response time not only means better protection against incidents but also a reassuring presence for customers and a general climate of security in the store.
By precisely tracking these times, it is possible to identify bottlenecks in the communication chain or deficiencies in task distribution. Furthermore, by analyzing average reaction times, managers can rationalize agent distribution: avoiding redundancies, better covering peak hours, and allocating resources more strategically.
This also allows for optimizing costs without harming the quality of the system, by investing where the need is real, while strengthening the motivation and involvement of field teams.
🚀 Oxania: A Trusted Ally for Intelligent Security
In this demanding environment, partnering with an innovative ally is more essential than ever. Thanks to its AI-based intelligent detection solutions, Oxania enables retailers to transform security management into a true lever for overall performance.
By leveraging clear, visual, and directly operations-connected KPIs, Oxania helps retailers prevent incidents, optimize their teams, and improve the customer experience. Our approach is part of a continuous improvement dynamic, with tools designed to be simple to use while offering analytical depth.
By choosing Oxania, retailers strengthen their operational efficiency, limit unknown shrinkage, and lay the foundations for sustainable and controlled growth.
