Shrinkage currently represents a critical challenge for retailers, directly impacting their profitability and operational efficiency. With advancements in intelligent detection, stores now have precise and actionable data, transforming security into a genuine performance lever.
Among these solutions, key performance indicators (KPIs) play a central role. They enable detailed activity analysis, anomaly detection, and optimized resource allocation.
When used correctly, KPIs—such as the number of alerts per day, per hour, or per camera, global alert plans, heatmaps, and reaction times—offer a clear vision of vulnerabilities and actionable levers to effectively reduce shrinkage, while preserving the customer experience.
📈 Dynamic Alert Monitoring: Daily and Hourly
Monitoring the number of alerts generated each day and their hourly distribution provides security teams with a detailed understanding of the store's internal dynamics. A peak in alerts at the end of the day or during certain time slots can signal increased vulnerability related to reduced vigilance or higher foot traffic.
By analyzing this data, managers can adjust their strategies: reinforcing physical presence at critical times, optimizing agent rotations, or reorganizing teams to cover sensitive periods. Observation over several weeks also allows for the detection of recurring trends, anticipation of activity peaks, and planning of human resources accordingly.
Thus, the KPI for alerts per day and per hour becomes a truly strategic tool, driving continuous improvement in shrinkage prevention.
📷 Camera Performance Analysis
Cameras play a crucial role in any surveillance system, but not all areas of a store present the same level of risk. This is where the analysis of suspicious gestures by Oxania comes in.
By identifying the cameras generating the most useful alerts, security managers can quickly pinpoint areas that require priority monitoring. A camera showing a high number of alerts can signal a sector prone to theft attempts, an area of poor visibility for teams, or even a flaw in the store's layout.
Conversely, a total absence of alerts can also reveal a blind spot in the camera network coverage. Thanks to this analysis, managers can reposition certain equipment, add additional cameras, or reinforce human resources in strategic locations, while optimizing existing investments.
🛒 Global Alert Plan: An Intelligent Overview
The global alert plan is a true aid for in-store security management. By overlaying alert points on a detailed map of the establishment, managers gain an immediate overview.
This visual representation helps identify red zones requiring increased vigilance, as well as understand the dynamics of suspicious gestures associated with shoplifting. A concentration of alerts near an exit, a sensitive aisle, or an area of low visibility can lead to rethinking the store layout, repositioning staff, or adjusting certain procedures.
The global plan also facilitates internal communication, making information clear, visual, and accessible to all. Thanks to this incident heatmap, decisions become faster, more collaborative, and more effective, reducing shrinkage and enhancing the fluidity of daily operations.
🔥 Heatmap: Visualize Activity to Better Anticipate
The heatmap of hot zones is a valuable tool for further refining the strategy to combat unknown shrinkage. It provides a visualization of areas where activity is most intense, based on movements detected by cameras and generated alerts.
This type of analysis allows going beyond simply processing incidents to anticipate risks: for example, by observing that an area is particularly frequented but poorly monitored, it becomes possible to reinforce human or technological presence there. Similarly, overly isolated areas can be redesigned with a new layout to limit theft opportunities.
The use of heatmaps thus contributes to building a safer, more fluid, and more pleasant retail environment for customers, aligning commercial objectives with security requirements.
⏱️ Reaction Time and Team Rationalization
The reaction time to alerts is a fundamental indicator for measuring the operational effectiveness of security teams. A short response time not only means better protection against incidents but also a reassuring presence for customers and a general climate of security in the store.
By precisely tracking these times, it is possible to identify bottlenecks in the communication chain or deficiencies in task distribution. Furthermore, by analyzing average reaction times, managers can rationalize agent deployment: avoiding redundancies, better covering peak hours, and allocating resources more strategically.
This also allows for cost optimization without compromising system quality, by investing where the need is real, while strengthening the motivation and involvement of on-site teams.
🚀 Oxania: A Trusted Ally for Intelligent Security
In this demanding environment, partnering with an innovative ally is more essential than ever. Thanks to its AI-based intelligent detection solutions, Oxania enables retailers to transform security management into a true lever for overall performance.
By utilizing clear, visual KPIs directly connected to operations, Oxania helps retailers prevent incidents, optimize their teams, and enhance the customer experience. Our approach is part of a continuous improvement dynamic, with tools designed to be simple to use while offering in-depth analysis.
By choosing Oxania, retailers strengthen their operational efficiency, limit unknown shrinkage, and lay the groundwork for sustainable and controlled growth.
